Trioangle Technologies Fulfillment Policy for Stripe Payments

These policies will help users understand how Trioangle Technologies processes orders and payments through Stripe.

This Fulfillment Policy (the "Policy") governs your use of the services and website provided by Trioangle Technologies ("Trioangle," "we," or "us") via trioangle.com (the "Website") with payment processor Stripe. By accessing or using the Website and the services offered through it, you ("User" or "you") agree to be bound by this Policy. If you do not agree with these terms, please refrain from using the Website.

Trioangle offers a refund policy and service delivery procedures as terms stated below.

1. Access & User Information

Account Registration & Data Collection

To purchase services or request a consultation, you may be required to complete a contact or registration form by providing accurate personal and/or business information. You agree to update such information as needed and to notify Trioangle immediately of any unauthorized use or security breach related to your account credentials collected in Stripe.

Eligibility & Use

By using the Website, you confirm that you are at least 18 years of age (if an individual) or are legally empowered to enter into agreements on behalf of your organization. Website use is available only to those legally permitted to access and use our services.

Usage Restrictions

Trioangle reserves the right to limit, suspend, or terminate your access to the Website or specific services at its sole discretion, without prior notice.

2. Modifications to This Policy

Trioangle reserves the right to modify, update, or amend this Policy—including changes to fees, charges, service delivery terms, or refund conditions—at any time. It is your responsibility to review this Policy periodically. Your continued use of the Website after any modifications constitutes your acceptance of the updated terms.

3. Order Processing and Service Fulfillment

Order Acceptance

All service requests, proposals, or project inquiries submitted through the Website require approval from Trioangle. We reserve the right to accept or decline any order at our discretion. Upon acceptance, you will receive a confirmation detailing the scope, timeline, and pricing of the requested service.

Product Delivery & Service Fulfillment

Our products align with the agreed-upon specifications outlined in written communication (such as email, proposals, or formal contracts). This may encompass digital assets, scheduled advisory sessions, or in-person engagements as needed. While estimated timelines are shared for organizational purposes, actual delivery may be influenced by project intricacies or unforeseen circumstances.

Services are delivered based on the specifications agreed upon in writing (via email, proposal, or formal contract). This may include digital deliverables, scheduled consultations, or on-site visits, as applicable. Estimated delivery times are provided for planning purposes only and may vary due to project complexity or external factors.

Milestones & Updates

For projects spanning multiple phases or milestones, Trioangle will communicate progress updates and may require additional approvals before proceeding to subsequent stages.

4. Payments and Fees

Payment Information & Storage

When you purchase services, you may be redirected to Stripe for quick payment processing where you can enter the necessary details. Unless you notify us otherwise via email at [email protected], we may securely store your payment information for future transactions.

We process payments through bank transfer, and PayPal also. When you make a payment using these methods, they collect and process your payment details (e.g., bank account details, address) by their respective Privacy Policies and Terms of Service.

Trioangle does not store sensitive payment data such as account numbers directly.

For more details about payment processing, refunds, and other related terms, please read our Privacy Policy.

Authorization

By accepting this Policy, you confirm that you are legally entitled to use the provided payment method.

Currency & Responsibility

Unless otherwise specified, all fees are quoted in U.S. Dollars. You are responsible for all fees, payments, and applicable taxes associated with the Website and its services.

5. Online Payment Security

Trioangle employs secure payment gateways like Stripe for processing all online transactions. All credit card and payment information collected via the Stripe payment gateway is encrypted using a 128-bit SSL certificate and is never visible to us or any third party. All transaction data is stored in bank-grade data centers, ensuring that your sensitive payment information remains protected.

Stripe Payment Fulfillment

All credit card payments made on our Website are processed by Stripe, a secure third-party payment processor.

6. Refund Policy

Eligibility for Refunds

Trioangle provides digital products that are intangible and non-refundable. As a result, once an order is completed and the product is delivered, we do not process refunds. It is the customer’s responsibility to thoroughly review our product features and ensure they align with their needs before making a purchase.

Our demo version is fully functional, allowing you to explore both the user and admin interfaces. Additionally, you can arrange a live demo session with our experts to evaluate the product’s capabilities before committing to a purchase.

This policy is subject to change, and we will notify you of any updates. If you have any questions, feel free to contact us at [email protected]

If you experience any issues receiving or downloading our products, please contact us for assistance:

Initiating a Refund

Refund requests must be submitted within fourteen (14) days from the date of purchase. To initiate a refund, please email our customer support at [email protected] with your order details and the reason for your request.

Refund Process

Upon receiving your refund request, we will review the information provided. If approved, your refund will be processed within 30 days. Please note that it may take 1–2 billing cycles for the refund to appear on your statement. You will be notified via email once your refund has been processed.

7. Return Policy

Applicability

Since our services are digital and customized to meet your project requirements, traditional physical returns do not apply. In the context of our services, a "return" refers to a request for corrections if the delivered service does not meet agreed specifications.

Procedure for Returns

If you believe the delivered service does not conform to the agreed scope or quality, please contact us immediately at [email protected] with detailed information regarding your concerns. We will review your claim and, if warranted, may offer service corrections, re-performance, or, if appropriate, a partial or full refund in line with our Refund Policy.

Timeframe

Requests related to service returns must be submitted within the applicable refund request period as outlined in Section 6.

8. Order Cancellation and Modifications

Cancellation by User

You may cancel your service request by contacting us at [email protected] . Cancellations must be received before service delivery begins. If a cancellation request is received after work has commenced, Trioangle may retain payment for services rendered up to that point and may charge an administrative fee. If a request is made before delivery, it may be reviewed on a case-by-case basis, subject to administrative and processing fees. Custom development or integration services are non-cancelable once initiated.

Cancellation Policy

Trioangle Technologies understands that plans can change, and you may need to cancel your service.

Modifications to Orders

If you need to modify an existing order or service request, please notify us promptly. While we will make every effort to accommodate changes, modifications may affect pricing and delivery timelines and will be confirmed in writing.

9. Stripe Payment Disputes

Dispute Resolution

In the event of a stripe payment dispute, you agree to work with Trioangle in good faith to resolve the issue. If a resolution cannot be reached, the matter may be subject to the dispute resolution process outlined in Section 11 below.

10. General Terms and Limitations

No Agency or Partnership

This Policy does not create an agency, partnership, or employee-employer relationship between you and Trioangle. All rights and obligations under this Policy remain solely with each party. If any part of this Policy is found to be invalid, the remaining provisions will still apply.

Data Collection

By using the Website, you consent to the collection and processing of your data as described in our Privacy Policy, strictly to fulfil your service requests and improve our service delivery.

Limitations of Liability

Trioangle is not liable for any indirect, incidental, special, or consequential damages (including lost profits or data loss) arising from your use of our services, even if advised of the possibility of such damages. Our liability for any claim shall not exceed the total fees paid by you for the specific service in question.

Force Majeure

Trioangle is not responsible for delays or non-fulfillment of services due to causes beyond its reasonable control, including natural disasters, strikes, or third-party failures.

Assignment

Trioangle reserves the right to assign or transfer this Policy, in whole or in part, without prior notice.

11. Governing Law and Dispute Resolution

Governing Law

This Policy and any related disputes will be governed by the laws applicable to the Stripe payment services provided by Trioangle Technologies (e.g., “governed by the laws of India.”).

Dispute Resolution

In the event of any dispute, you agree to first attempt to resolve the matter by contacting our support team. If the dispute cannot be resolved informally, it will be resolved through binding arbitration by the applicable rules. The arbitrator's decision will be final and binding on all parties.

12. Contact Information

If you have any questions, concerns, or requests regarding this Fulfillment Policy, please contact us through the following channels:

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